Terms & Condition and Refund Policy
Terms And Conditions Tejarat Marketing is pleased to present
our Terms and Conditions, which govern the services we provide. Along with the
provided Quote/Production Estimate, these Terms and Conditions form the
agreement between Tejarat Marketing and you for the delivery of our services.
1. Our Services & Collaboration:
1.1 Service Commitment:
Tejarat Marketing is committed to delivering the services
outlined in the Quote/Production Estimate. If project scope changes arise, we
will discuss them with you and agree on necessary adjustments.
1.2.
Client Cooperation:
Successful project execution depends on effective
collaboration. We rely on timely and accurate information from you or your
advisors to carry out our work efficiently.
1.3.
Content & Image Requirements:
You are responsible for providing accurate business
information. Images, charts, and graphs should be in specified formats, and
high-resolution images are required for print. We assume that all supplied
images are either owned by you or licensed for use.
2. Payments & Additional Costs:
2.1.
Payment Terms:
Invoices must be settled within 14 days of the invoice date
via bank transfer. Ownership of all work remains with Tejarat Marketing until
full payment is received.
2.2.
Third-Party Services:
Costs for external services such as photography, video
production, or printed proofs are not included in our estimate and will be
quoted separately.
3. Intellectual Property & Confidentiality:
3.1.
Ownership:
Upon full payment, materials become your property, except
for any intellectual property rights retained by Tejarat Marketing.
3.2.
Working Files:
Unless specifically agreed upon, working files remain the
property of Tejarat Marketing.
3.3.
Portfolio Rights:
We retain the right to showcase completed projects for
promotional purposes.
3.4.
Confidentiality:
Any confidential information shared with us will be
protected, except where disclosure is necessary for service provision or
legally required.
4. Liability & Indemnity:
4.1.
Lawful Use:
Services provided by Tejarat Marketing must be used for
lawful purposes. You agree to indemnify us from any claims arising due to
misuse.
4.2.
Limitation of Liability:
Our liability is limited to the total amount paid for our
services. We are not responsible for indirect or consequential losses.
5. Project Scope & Revisions:
5.1.
Scoping Document:
We provide a scoping document detailing project
functionality. Any changes beyond the agreed scope will require approval and
may incur additional costs.
5.2.
Revisions:
Any errors in content supplied by you are your
responsibility. Additional charges may apply for revisions or changes after the
project has begun.
6. Termination & Force Majeure:
6.1.
Project Termination:
If the contract is terminated after work has commenced, you
will be invoiced for the completed portion of the work.
6.2.
Unforeseen Events:
Tejarat Marketing is not liable for delays or failures
resulting from circumstances beyond our reasonable control.
7. Refund Policy:
7.1. No
Refunds on Completed Work:
Payments made for services that have been completed are
non-refundable.
7.2.
Partial Refunds:
If a project is canceled before completion, Tejarat Marketing may, at its discretion, issue a partial refund based on the work completed and resources allocated and refund will get transferred within 7 days of final amount agreed between both the parties.
7.3. Third-Party Costs:
Any third-party expenses incurred on your behalf (such as
licensing, printing, or photography) are non-refundable.
7.4. 100% Refund on No Work Started:
Payments made for services in advance and services not get started and mutually agreed on no future projection to start the activity then 100% refund will get initiated within 7 days of final confirmation form customer on mail for refund.
8. Variations:
8.1.
Amendments:
These Terms and Conditions may be revised through written
agreement without affecting any existing rights or obligations.
By engaging with our services, you acknowledge and agree to
the above Terms and Conditions. If you have any questions or require
clarifications, please reach out to us.
For Grievance Redressal:
Mail at: Compliance Officer
TJMGLOBAL Digitech Pvt Ltd
G-14, Sector 3, Noida, 201301 U.P. India
Email: info@tejarat.co.in
Contact: +91 8700002131